Warranty, Replacement & Installation
Every Aapanam BLDC ceiling fan sold by Yash Retail is built to last and backed by clear, customer-first policies. Here is everything you need to know.
5-Year Warranty
Each fan carries a 5-year warranty on the BLDC motor - more than twice the cover most brands offer. The warranty protects against manufacturing defects in the motor under normal household use.
- Covers the BLDC motor against manufacturing defects.
- Valid from the date of delivery shown on your order.
- To raise a claim, message us on WhatsApp or email with your order number.
Replacement Policy
If a fan arrives damaged in transit or has a manufacturing defect, we will replace it. Please report it within 7 days of delivery with the unit unused and in its original packaging.
- Share a photo or short video of the issue along with your order number.
- Approved replacements are dispatched at no extra cost.
Installation
Every fan ships with a downrod, canopy set, mounting hardware, a remote (on RF models) and an instruction manual. We recommend installation by a qualified electrician for safe, rattle-free performance.
If you would like us to arrange installation, professional installation is available on request at ₹299 per fan. In areas where our dealers and distributors are present this is carried out by our own team; elsewhere it is arranged through our own service network. Fitting by your own electrician is also perfectly fine and does not affect the warranty.
Need help?
Our team is here Monday to Saturday, 10am-6pm IST. WhatsApp / Call: +91 97299 91755 | Email: [email protected]
Return & Refund Policy
Aapanam Vixa fans are sold either on full payment, or on a ₹399 Booking Amount with the balance paid to the courier on delivery. The Booking Amount is adjusted in your order total. Full cash on delivery without a Booking Amount is not available. Every order is covered by the protections below.
- Damaged, defective or wrong item — we replace it free of charge. Tell us within 7 days of delivery by email, WhatsApp or a call.
- Cancelled before dispatch — you choose a refund or an exchange. On a refund, only the payment-gateway charges (in and out) are deducted. Nothing else.
- We cannot deliver or replace — you get a 100% refund, with no deduction at all.
- The ₹399 Booking Amount — it covers our two-way courier cost and confirms a genuine order. It is refunded in full when the order cannot go through from our side: no dealer available in your area, we cannot dispatch, the courier cannot deliver, the product does not reach you, or a damaged, defective or wrong item cannot be replaced. It is non-refundable when you cancel after dispatch, refuse delivery, or return the order for your own reasons.
Please record an unboxing video
Record one continuous video, starting while the parcel is still sealed and ending when the fan is fully unpacked. Before your parcel leaves our factory we send you a video of it being packed and sealed, so both sides have the same record.
The unboxing video is required for a claim of transit damage, a wrong product, or a missing item or part — we cannot approve those claims without it. A manufacturing defect found after installation is covered by the 5-year motor warranty and needs no video.
How a replacement works
- 1Tell us within 7 days. Contact us within 7 days of delivery by email, WhatsApp or a phone call, with your order number.
- 2Send the unboxing video. One continuous video, starting while the parcel is still sealed. This is what lets us approve a transit-damage, wrong-product or missing-item claim on the spot.
- 3We verify and approve. Usually the same working day. You never pay the return shipping on an approved replacement.
- 4A new fan is dispatched. We collect the fan and send a fresh unit. If we cannot replace it, you get a 100% refund with no deduction.
International orders are replaced on return-to-base terms set out in the Warranty Policy above. The full text of these terms is on our Refund & Returns Policy and Cancellation Policy pages.