Privacy Policy

Yash Retail and Services Pvt Ltd is an India-based retailer of home appliances and related products. For any privacy question you may contact us using the details in the "Contact us" section below.

We collect the following categories of information:

• Information you provide: name, phone number, email address, billing and shipping address, and order details when you register, place an order, or contact support.
• WhatsApp communications: the messages, media, and contact information you share when you message our official WhatsApp Business number, used to respond to and service your requests.
• Payment information: processed securely by our payment partners. We do not store full card numbers or banking credentials on our servers.
• Automatically collected: device, browser, IP address, pages viewed, and similar usage data collected through cookies and similar technologies to operate and improve the site.

• To process, fulfil, and deliver your orders and provide customer support.
• To communicate with you about orders, payments, delivery, and service updates — including over WhatsApp.
• To send promotional messages and offers, only where you have opted in, and from which you can opt out at any time.
• To operate, secure, personalise, and improve our website and services.
• To comply with legal obligations and prevent fraud or abuse.

We use the WhatsApp Business Platform (provided by Meta) to communicate with customers who contact us or who have opted in to receive messages. Messages are processed in accordance with WhatsApp's and Meta's terms and policies. We send service messages (such as order and payment updates) and, with your consent, promotional messages. You can stop receiving messages at any time by replying to opt out or by contacting us.

We do not sell your personal information. We share it only as needed with:

• Service providers who help us run our business — payment gateways, logistics and delivery partners, hosting, analytics, and the WhatsApp Business Platform — bound to use it only for the services they provide to us.
• Legal and safety reasons — to comply with applicable law, enforce our terms, or protect the rights, property, and safety of our customers and business.

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, measure site performance, and improve your experience. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We apply reasonable technical and organisational measures — including encryption in transit, access controls, and secure storage — to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and respond promptly to any incident.

We retain personal information for as long as needed to provide our services, fulfil the purposes described in this policy, and meet legal, accounting, or reporting requirements, after which it is deleted or anonymised.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications. To exercise these rights, contact us using the details below and we will respond within a reasonable time.

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision, and material changes will be posted on this page.

Yash Retail and Services Pvt Ltd
Email: [email protected]
Website: https://yashretail.com