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Yash Retail

Privacy Policy

This Privacy Policy explains how Yash Retail and Services Pvt Ltd ("Yash Retail", "we", "us", or "our") collects, uses, shares, and protects your information when you visit yashretail.com, place an order, or communicate with us on WhatsApp.

1. Who we are

Yash Retail and Services Pvt Ltd is an India-based retailer of home appliances and related products.

2. Information we collect

  • Information you provide: name, phone, email, billing/shipping address, and order details.
  • WhatsApp communications: messages and contact information you share with our official WhatsApp Business number.
  • Payment information: processed securely by our payment partners; we do not store full card numbers.
  • Automatically collected: device, browser, IP, pages viewed, via cookies and similar technologies.

3. How we use your information

  • To process, fulfil and deliver orders and provide support.
  • To communicate about orders, payments, delivery and service updates, including over WhatsApp.
  • To send promotional messages only where you opt in, with opt-out anytime.
  • To operate, secure and improve our website and services, and to comply with law.

4. How we share information

We do not sell your personal information. We share it only with service providers (payment, logistics, hosting, analytics, WhatsApp Platform) and for legal/safety reasons.

5. Data security & retention

We apply reasonable technical and organisational measures including encryption in transit and access controls, and retain data only as long as needed.

6. Your rights

Subject to applicable law, you may request access, correction or deletion of your data and opt out of marketing.

7. Contact us

Yash Retail and Services Pvt Ltd
Email: [email protected]
Website: https://yashretail.com

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8. Yash Retail Partner App (technicians, service centres, dealers, distributors)

The Yash Retail Partner app (package in.aapanam.partner) is used by our independent installation and sales partners, and by authorised Yash Retail team members. This section explains what the app collects and why.

8.1 Information the app collects

  • Mobile number & one-time password (OTP): to register and sign in a partner. The OTP is delivered over WhatsApp and is never stored in readable form.
  • Name, service area (pincodes), and optional email: provided by the partner at registration.
  • Location (precise, foreground only): collected only while a partner is actively on a job — from the moment they tap "on the way" until the job is marked complete — to show the customer a live status and to confirm the work was done at the customer's address. The app never collects location in the background. A single GPS point is captured with each installation report to verify it.
  • Camera / photos: installation photos the partner takes to evidence completed work. Location for a photo is stored in our database, never embedded in the image file.
  • Device identifier & app version: to secure the account (a new device requires a fresh OTP) and to detect duplicate registrations.
  • Payment details (UPI ID or bank account): to pay the partner their installation charges.
  • Identity verification (KYC): where required for larger payouts, identity is verified through a licensed provider. We do not store any full Aadhaar number, image or scan — only the verification result, the provider reference, and the last four digits.
  • Customer details entered by a partner for a job: customer mobile, address and installation details, used only to fulfil and verify that job.

8.2 How the app information is used

  • To register partners, assign and verify installation jobs, and compute and pay installation charges.
  • To show a customer the live status of a technician who is on the way to them.
  • To prevent fraud and duplicate claims, and to comply with tax and other legal obligations.

8.3 Sharing

Partner and job information is shared only with service providers strictly necessary to run the service (hosting, WhatsApp Platform, the KYC provider, and the UPI/bank payout rail) and where required by law. We do not sell partner or customer personal information.

8.4 Retention

  • Installation photos: up to 2 years; premises photos: up to 1 year; then the image file is deleted.
  • Job location trail: up to 90 days; only the completion point is kept thereafter.
  • Financial records (ledger, transactions, payouts): retained as required by tax law.

8.5 Your choices & rights (Digital Personal Data Protection Act, 2023)

Partners and customers may request access to, correction of, or deletion of their personal data, and may withdraw consent for optional processing (such as marketing), by contacting [email protected]. We respond to verified requests within the timelines required by the DPDP Act. Marketing messages are sent only with explicit opt-in; verifying a warranty or completing a job is not treated as consent to marketing.

8.6 Partners are independent

Partners use the app alongside their own work as independent contractors; the app does not track them outside an active job.